Privacy Policy

1. Introduction

Resurface-It, Inc Siding, Roofing & Painting ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at resurface-it.com (the "Website").

By using our Website, you consent to the data practices described in this policy. If you do not agree with the practices described in this policy, please do not use our Website.

2. Information We Collect

2.1 Information You Provide

We collect information that you voluntarily provide to us when you:

• Request a free estimate or quote
• Contact us through our contact forms
• Subscribe to our newsletter or marketing communications
• Communicate with us via email, phone, or other methods

This information may include:

• Name
• Email address
• Phone number
• Physical address
• Project details and preferences
• Any other information you choose to provide

2.2 Automatically Collected Information

When you visit our Website, we automatically collect certain information about your device and browsing behavior, including:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website addresses
• Date and time of visits
• Clickstream data

3. How We Use Your Information

We use the information we collect for various purposes, including:

• To provide, maintain, and improve our services
• To respond to your inquiries, requests, and provide customer support
• To send you estimates, quotes, and project-related communications
• To send you marketing communications (with your consent, where required)
• To analyze website usage and improve user experience
• To detect, prevent, and address technical issues
• To comply with legal obligations
• To protect our rights and prevent fraud

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Website and store certain information. Cookies are small data files stored on your device that help us improve your experience.

We use the following types of cookies:

• Essential Cookies: Required for the Website to function properly
• Analytics Cookies: Help us understand how visitors interact with our Website
• Marketing Cookies: Used to track visitors across websites for marketing purposes

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our Website.

5. Third-Party Services

We use third-party services that may collect information about you:

5.1 Google Analytics

We use Google Analytics to analyze website traffic and user behavior. Google Analytics uses cookies to collect information such as how often users visit our Website and what pages they visit. For more information about Google Analytics, visit Google's Privacy Policy. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

5.2 Facebook Pixel

We use Facebook Pixel to measure the effectiveness of our advertising and to show you relevant ads on Facebook. Facebook may use cookies and similar technologies to collect information about your use of our Website. For more information, visit Facebook's Data Policy.

5.3 Microsoft Clarity

We use Microsoft Clarity to understand how users interact with our Website through heatmaps and session recordings. For more information, visit Microsoft's Privacy Statement.

6. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: We may share information with third-party service providers who perform services on our behalf, such as website hosting, analytics, and email services
• Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred
• Legal Requirements: We may disclose information if required by law or in response to valid requests by public authorities
• Protection of Rights: We may disclose information to protect our rights, privacy, safety, or property, or that of our customers or others

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Opt-Out: Opt out of marketing communications
• Data Portability: Request a copy of your data in a portable format

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

9. Children's Privacy

Our Website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately, and we will take steps to delete such information.

10. Links to Other Websites

Our Website may contain links to other websites that are not operated by us. We are not responsible for the privacy practices of these third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: